Refund Policy

1. Booking Confirmation

Following a successful flight reservation with GetYourTourTickets, you will receive an email confirmation with your itinerary and booking information. It is your responsibility to carefully verify the accuracy of all information — including names, dates, flight numbers, and destinations — before your departure.

Please contact us immediately at +1-888-480-9740 if you notice any discrepancies in your booking confirmation.

2. Refund Eligibility

Refund eligibility depends on the type of ticket purchased and the airline's specific policies:

• Non-refundable tickets: No cash refund will be issued. You may be eligible for travel credit depending on the airline.
• Refundable tickets: Eligible for a full or partial refund if cancelled within the airline's specified window.
• Airline-initiated cancellations: You are entitled to a full cash refund if the airline cancels your flight.
• 24-hour rule: Under US DOT regulations, airlines must allow free cancellation within 24 hours of booking for flights departing 7+ days out.

3. Requesting a Refund

To initiate a refund request:

• Call our customer service team at +1-888-480-9740 or email us at [email protected]
• Provide your booking reference number and reason for the refund request
• Our specialist will review your ticket type and airline policy in real time
• We will guide you through any required documentation or airline-specific steps
• Once submitted to the airline, we will confirm receipt and provide a timeline estimate

4. Processing Timeline

Refund processing times vary based on several factors:

• Airline processing: Most airlines process approved refund requests within 7–20 business days
• Bank/card processing: An additional 3–10 business days depending on your financial institution
• Travel credit: Applied to your account immediately in most cases

GetYourTourTickets has no control over airline refund timelines once the request has been submitted and confirmed. We will follow up on your behalf if delays occur.

5. Changes vs. Cancellations

Before canceling, consider whether a date change or rebook may better serve your needs:

• Many airlines allow date changes for a lower fee than full cancellation
• Rebooking on the same airline often preserves more of your ticket value
• Some fare classes allow unlimited free changes — we check this on every call
• We always explore alternatives before processing a cancellation

6. Special Circumstances

Compassionate refund considerations may apply in the following situations:

• Serious illness or medical emergency (documentation typically required)
• Death of a traveler or immediate family member
• Severe weather or natural disaster affecting travel
• Government travel restrictions or visa denial

We will assist you in applying for compassionate waivers with the airline. Approval is at the airline's sole discretion.

7. Our Limitations

As an intermediary, GetYourTourTickets:

• Cannot override airline refund decisions once finalized
• Cannot guarantee refund approval on non-refundable fares
• Cannot control the speed of airline or bank processing

However, we are fully dedicated to advocating for you at every stage of the process. We will pursue every available option and keep you informed throughout.

Contact us at any time: +1-888-480-9740